Our story starts in 1988 when businesses were beginning to ‘computerise’. In the Hunter Valley of NSW, where mines are clustered, a group of programmers, collectively Pulse, worked in their founder’s garage. The local mining companies wanted customised software, so programming was in demand. By 1993, Pulse had more employees and modest offices in East Maitland.

From the outset, the people of Pulse worked very closely with mining people to deliver the specific business solutions they needed. Custom development led to product development and the launch of Pulse ERP with continuing enhancements.

When the Agile Manifesto was launched in 2001, Pulse adopted agile methodologies. The mining-specific solutions developed for clients were transitioned into the Pulse ERP, allowing all types of mining to be managed with full system integration. Pulse Analytics was launched and the Pulse ERP was extended to manage marketing, logistics, and planning; then came the mobility suite, and the new UX/UI. Today, with expert teams collaborating in the agile framework, product development accelerates with system enhancement, apps, data automation, predictive intelligence, and B2B interconnectivity.

Product development is at the core of any software company. Pulse also has teams of subject-matter experts drawn from mining and related sectors to help translate real-world business needs into perfect-fit solutions. Pulse experts are often consulted or embedded for a time to optimise an area of the mining business, or temporarily augment in-house resources.

Additionally, Pulse offers outsourced human resources to help with tasks like converting paper-based checklists into digital checklists; payroll, accounts, IT, and other jobs that can be covered part-time or full-time, short-term or long-term.

Training in any new system helps people become familiar, then day-to-day usage increases their confidence and productivity. Searchable online user guides with screenshots and video tutorials are available to help users on a self-serve 24/7 basis. Users can access our live helpdesk for personalised support through a prioritised ticketing system. Our support team members are experts at helping with all aspects of system use, deployment, and account services. It’s important for our clients to be assured that their businesses and employees are well supported. For any critical issues, the response is 24/7.